At Top Vape Australia, customer satisfaction is important to us. We strive to provide high-quality products and excellent service. Please read our Return & Refund Policy carefully before making a purchase.
Returns
Due to health, hygiene, and safety regulations, we are unable to accept returns on opened, used, or partially used vape products, e-liquids, coils, pods, cartridges, and disposable devices..
We may accept returns under the following conditions:
- The item is unused, unopened, and in its original packaging.
- The return request is submitted within 14 days of receiving your order.
- The product is in resalable condition.
- Proof of purchase is provided.
Faulty or Damaged Products
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
To process your claim, we may require:
- Your order number.
- A description of the issue.
- Clear photographs showing the fault or damage.
Once approved, we will offer one of the following:
- Replacement product.
- Store credit.
- Refund to the original payment method.
Non-Returnable Items
The following products cannot be returned or refunded unless faulty:
- Opened vape devices.
- Opened e-liquids.
- Opened coils and pods.
- Disposable vape products.
- Gift cards.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or supplied incorrectly.
- We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.
Age Verification
Top Vape Australia sells products intended only for adults of legal smoking or vaping age in Australia. Orders found to violate age restrictions may be cancelled and refunded at our discretion.
Contact Us
If you have any questions regarding returns, refunds, or warranty claims, please contact our customer support team:
Website: topvapeaustralia.com.au
We will respond to all enquiries as quickly as possible.
